Investigate and prepare responses to claims and oversee the in-house handling of claim defences within Protocol as appropriate without the need for reference to costly external panel solicitors.

Liaise with the Claims Administrator in relation to notification of complaints, coverage issues, provisions, reserving and payments.

Act as a central point for critically reviewing, challenging and testing the validity of claims, reserve recommendations and settlementrecommendations ensuring that costs to the business are minimised at all times.

Assess potential liability on claims, obtain records and documentary evidence, procure retrospective valuation and prudent lending opinions, attend site inspections and robustly dispute or defend claims where appropriate.